Horse Racing Merchandise

HorseHats.com Frequently Asked Questions

HorseHats.com - We Keep Racing Fans Covered

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Frequently Asked Questions

Can you notify me of new hats when they come out?
Yes, please join the e-mail list and you will be notified of new hats and other merchandise.  Your e-mail is never rented or sold and you can opt-out at anytime.  We hate spam as much as you do and will respect your privacy and only e-mail you occasionally.

How come you don't have a hat for my favorite horse?
All of the hats on our website are done with the permission of the owner.  There are several horses that we would love to have hats for but we have either been unable to contact the owner or we have and they declined to share their horse with the fans.  Please e-mail us with suggestions for horses you wish to see on our site, and if possible we will contact the owners.

I own a horse and want you to make hats or other merchandise for him/her.
Please e-mail promotions@horsehats.com, we'd love to talk to you about your horse.  If it is a horse that we feel is of interest to the general public we will give you free hats, pay you royalties on any that we sell and create a webpage for him/her. 

Will you make custom hats for my horse or farm?
Absolutely.  We'd love to work with you on creating custom hats, shirts, etc. for your farm or horse.  Most of our business is done working with owners and farms that might not yet have the "Big Horse". We will work with you to create a logo or design that you can use to market your business or horse and help you create a brand identity.  We can also help with advertising and web design.  Give us a call (859-321-3034) or e-mail us at
promotions@HorseHats.com and we'll be happy to help in anyway we can.


Do you have a retail location?
No, at this time all of our business is done through the internet.

I do not live in the United States, can I still order a hat?
Yes, please e-mail us and we can figure the shipping costs to your country.

Are your hats available at my local racetrack?
Some racetracks carry our hats seasonally. We hope to have them available at more racetracks in the future.

How can I join the HorseHats racing club?
The racing club slots fill up quickly.  Previous club members are notified first, and then the waiting list is offered the remaining slots.  HorseHats RacingClubs usually sell out within a few days.  Please join the waiting list to be notified of the next opportunity.

Can I return my hat if it doesn't fit or I don't like it?
Sure, you can return your hat for any reason. Please send it back to this address for a full refund (within 2 weeks).
HorseHats.com
4101 Tates Creek Center
Suite 150-121
Lexington, KY 40517

If you have any other questions or need help with anything on our website please e-mail us and we'll do our best to help you out.  Thanks!

 

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